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eCommerce is one of the most rapidly developing divisions of the retail industry, with annual growth rates exceeding 20%. There are no signs of this trend slowing down, which means businesses must work even harder to meet and earn the trust of their customers.  According to research, eCommerce is on the increase, with global sales reaching $2.3 trillion in 2017 and predicted to reach $4.5 trillion by 2021. Many of you have probably seen product suggestions pop up while shopping online based on previous purchases or preferences. However, this is insufficient to persuade people to make a buy! They want a conversation that is both customized and immediate. The Importance of AI Chatbots in eCommerce Customers are engaged via Chatbots at all stages of the customer journey, across various platforms such as SMS, email, app, website, and so on. Technologies such as AI Chatbots, QR-code payment choices, sensors/robotics, Machine Learning, smart logistics, and others are influencing customer dec